FAQ
Have questions about our cloud rendering and simulation service? You might find the answers below. If not, feel free to contact us at Support@GridMarkets.com . . .
​​
-
Note: for Mac users: uncompress the file and move it to the Applications folder, replacing any previous version, then go to System Preferences to allow the app to run.
-
Ubuntu 18.04+ users: please sudo apt -y install libgconf2-4 before starting the Envoy UI.
-
Before launching Envoy, ensure the following firewall ports are open: HTTPS port 443, and 5000, 5001 & 8003 to api.gridmarkets.com. Note that some virus protection software, particularly Kaspersky and Windows Defender, can block Envoy so you may also need to disable them or whitelist gm-envoy.exe locally on port 8090
-
Ensure you login with your Access Key and NOT your Portal password. You can find your Access Key under the Profile page of the Portal (https://portal.gridmarkets.com/init/member_plugin/profile).
-
If you cannnot login, then open a shell or command prompt and run telnet api.gridmarkets.com 8003 (or 5000 or 5001) to make sure you can connect.
-
If you are still having issues then please send your Envoy log (under the Portal View menu) to
-
Envoy is not needed for our Maya and 3DSMax services.
​
​Featured Artist: Alvaro Segura, Los Angeles
​Featured Artist: Alvaro Segura, Los Angeles
