Have questions about our cloud rendering and simulation service? You might find the answers below. If not, feel free to contact us at Support@GridMarkets.com . . .
Does GridMarkets support GPU rendering?
We do - please see our Redshift offering.
How many machines does GridMarkets have?
GridMarkets has access to 1000s of machines. By default, 30 machines are assigned to all jobs. This can be adjusted to 5 machines using our "Economy" setting and to 60 machines using our "Rush" setting. If your submission is time sensitive and requires more machines than the default, contact us at Support@GridMarkets.com.
Is there a data transfer speed cap?
No. By default, we use public networks for data transfer. If needed, we can also provide private high speed and encrypted network connections - contact us at Support@GridMarkets.com for details.
How does GridMarkets' pricing work?
The cost is fixed per machine hour . . . and is all inclusive (i.e. includes all licence, machine, storage, data transfer and other costs). There is not a GridMarkets minimum charge - and GridMarkets only charges for what you use to the nearest second (not the nearest hour). There is no need to worry about starting/stopping machines . . . all this is taken care of for you. For further information, see our pricing page HERE.
Can I integrate your Cloud rendering service into my render or pipeline management solution?
Yes via our API - please send an email to Support@GridMarkets.com for details.
Does GridMarkets support Houdini simulations?
We do. Check out our explainer video HERE to learn how to launch a simulation. By leveraging our simulation service combined with our support of dependencies, data uploads and downloads can be minimized - and the delivery of results accelerated.
What versions of 3D and other software are supported?
All software and versions thereof that are supported can be found HERE.
What kinds of machines does GridMarkets offer?
We use 32 VCPUs @ 3ghz/core with 60 Gb RAM. Our GPU offering leverages Tesla K80s or P100s. If your submission requires bigger machines (e.g. more Ram and/or more VCPU power), email us at Support@GridMarkets.com.
Does GridMarkets support Houdini dependencies?
My submission suspended - what now?
Submissions will suspend when credit balances drop below zero. Any frames that were rendering prior to suspension will continue to completion. To render the remaining frames, top up your credit balance and restart the job.
How do I get started?
It's easy! Sign up for an account HERE. You will then recieve a GridMarkets welcome email containing your account details (account name and password) and links to our pluggin and job submission portal. Download the pluggin (see HERE) and off you go. See HERE for further details.
How do I buy GridMarkets credits?
When your account is set up, free credits will be added to it - to allow you to "kick the GridMarkets tyres." If you like what you see . . . and would like to acquire additional GridMarkets credits, visit the GridMarkets Portal (see HERE). Credits can also be purchased via our "pricing" page (see HERE).
I bought GridMarkets credits - how can I get a receipt?
Easy. Visit us HERE. After completing the form, a receipt will be forwarded to you within 48 hours.
How much will my submission cost?
We have prepared a calculator (see HERE) to help you estimate the cost of a GridMarkets submission. Using the free credits provided when you received your GridMarkets account, submit 5 to 10 representative frames. Enter the frame times for those samples into the calculator - and an estimate will then be generated.
I have a suggestion for GridMarkets - how do I submit it?
The GridMarkets Team is motivated to continuously improve our service. Complete our feedback form (HERE), tell us how we can improve and earn 10 free GridMarket credits.
When using Envoy, I got an "Upload failed" error. What now?
If you have experienced an “Upload failed” message after attempting to initiate an Envoy upload, this may be the result of a web protection service blocking Envoy’s efforts. If you are running a web protection service (e.g. Kaspersky) and you experience an “Upload failed” message at the onset of uploading or thereafter, check your web protection service settings.
What is the GridMarkets Credit Overdraft Limit?
How do I resume a stopped job or rerun failed frames?
To resume a stopped job, or to rerun failed frames, select the "Restart" button in the job portal and select “Non-Completed Tasks” from the dropdown.