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Pipeline TD

Position:             Pipeline TD
Commitment:  Full Time
Reports to:        VP of Engineering
Location:            Remote

Description: As a Pipeline TD with GridMarkets, you will be the customer facing problem solver who investigates difficult issues for customers and finds novel solutions to make their experience as smooth as possible. As a main contact between industry professionals and GridMarkets, it is important that you  have an appreciation of how artists work and an ability to communicate effectively with them to resolve problems. 


Who You Are:
You are interested in the techie side of the VFX world. You like solving problems that you have never seen before and are undaunted in the face of issues which seem to defy logic. You will be the link between artists and the technology that enables their outcomes.  You are ultimately “the voice of the customer” and will be representing their issues and needs as they face them.

 

Responsibilities:

  • Monitor the render queue for potential customer and system issues

  • Promptly respond and follow up on support tickets from customers to resolve their issues promptly

  • Troubleshoot render submission issues, examine for hardware or software causes, and escalate issues to appropriate departments as needed

  • Investigate and offer novel pipelines and workarounds for artists to get the most out of the service

  • Follow up tickets with any ongoing issues through to software suppliers and partners as necessary

  • Communicate clearly and proactively inform customers of potential issues

  • Suggest fixes and enhancements to the service based on customer issues, feedback and your own ideas.


Knowledge, Understanding, and Experience We're Looking For:

  • Intermediate understanding of several major VFX and Animation packages: Maya, 3DS Max, Cinema4D, Blender, Nuke, etc.

  • Intermediate understanding of major rendering solutions including Arnold, Redshift, V-Ray, RenderMan, Mantra, Karma, etc.

  • Intermediate understanding of Houdini a bonus, but a strong desire to learn is a must

  • Basic knowledge of render management systems such as Deadline, Backburner, Tractor or similar a bonus

  • Basic knowledge of Linux and Python scripting a bonus

  • Must be comfortable in Windows and Linux operating systems using command line tools

  • Good customer service skills and experience communicating with both technical and artistic people

  • Fluent in written & spoken English; other languages a bonus.


Compensation: Competitive with options/equity for the right candidate

About GridMarkets:

GridMarkets is a multi-award-winning innovative startup founded by highly experienced entrepreneurs, talented team members and advisors aiming to make the promise of utility computing a reality.  Our multi-Cloud render farm is considered one of the leaders in the VFX industry, especially for Houdini.  We are therefore seeking talented and ambitious people with integrity and experience to not only provide world-class customer service, but to help us fulfill our ambitious plans.  You will be given significant freedom and responsibilities with ample opportunities to grow and learn, and we hope to learn from you too.  We respect and expect independent thinking, maturity and curiosity.

 

We are an Equal Opportunity Employer that does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.  To the contrary - we want to work with interesting people from diverse backgrounds and experiences to complement our team.

 

We are a 100% virtual company that spans several time zones. We live in places like Australia, Malaysia, India, Europe & the US. The job is fully remote and as such comes with its own set of merits and challenges, but you will have great flexibility over your work and will be a critical part of forming our culture. We talk on Zoom, chat on Slack and work with customers from all around the world - there’s never a dull moment. If you’ve ever wanted to be part of a small, dynamic organization working on something great, then this is the perfect place for you to be.

 

If you're ready to play a key role in a rapidly growing company and relish continuous challenge then please send your CV to careers@GridMarkets.com.