On Demand Credits

WHAT ARE CREDITS: GridMarkets credits are used to pay for our service and do not expire.  Credits are consumed faster or slower, depending on your choice of:

  1. machine configuration - higher machine configurations consume credits faster while lower machine configurations consume credits slower,

  2. machine concurrency (i.e. how many machines are running at a given time) - a high machine concurrency consumes credits faster while a low machine concurrency consumes credits slower,

  3. service - your choice of Houdini, Maya, C4D, Blender or 3dsMax.

WHAT ARE "ON DEMAND" CREDITS: On Demand can be purchased at any time as needed and in any amount and do not expire.  They are typically for use with short and perhaps unanticipated projects. Upon purchase, 50 GB of storage is allocated for up to 15 days (contact Support@GridMarkets.com if more storage is required).

 

WHAT DO "ON DEMAND" CREDITS COST:  For On Demand credits, $1USD buys 1 credit (vs. Subscription credits where $1USD buys more than one credit).  On Demand credits can be purchased below or from our portal (log into our portal.gridmarkets.com portal and look for a "BUY CREDITS" button).

To ensure that your purchase is correctly credited to your account, please put your Gridmarkets ID into the form below (i.e. the email address that you used when you signed up for a GridMarkets account).  If you would like to purchase credits for a friend with a GridMarkets ID, use that friend's GridMarkets ID in the form below.

If you have any questions, check out our 30 second video below, or contact us at Support@GridMarkets.com

 

 

 

OTHER IMPORTANT BITS

  • Paypal is our preferred payment method for purchasing credits; if you reside in a country which lacks PayPal support, we can also provide an invoice and offer a bank transfer option (contact us at support@gridmarkets.com).

  • Use THIS calculator to help you to decide how many credits are needed.

  • A positive credit balance is needed to submit rendering and simulation jobs.

  • If your credit balance nears zero, an email warning will be forwarded to you.

  • Real-time low credit warnings via WhatsApp are also available, see HERE.

  • If all credits have been consumed, pending frames will not run, but running frames continue until your GridMarkets Credit Overdraft Limit has been reached (see FAQ "What is the GridMarkets Credit Overdraft Limit?…).  Once your Credit Overdraft Limit is expired, running frames will be terminated.

  • To ensure your job runs to completion, please maintain sufficient credits, else your jobs may suspend.

  • Suspended submissions can be manually resumed once a positive credit balance is restored.

 

 

REFUND POLICY: If a frame(s) fails due to a GridMarkets system or hardware issue, we will refund the cost of the affected frame(s). We recommend to always first test a small frame range to ensure all is well before submitting the entire scene.

GridMarkets USA
Presidio of San Francisco
P.O. Box 29920
San Francisco, CA  94129

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