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• Note: for Mac users: uncompress the file and move it to the Applications folder, replacing any previous version, then go to System Preferences to allow the app to run.

• Ubuntu 18.04+ users: please sudo apt -y install libgconf2-4 before starting the Envoy UI.

• Before launching Envoy, ensure the following firewall ports are open: HTTPS port 443, and 5000, 5001 & 8003 to api.gridmarkets.com.  Note that some virus protection software, particularly Kaspersky and Windows Defender, can block Envoy so you may also need to disable them or whitelist gm-envoy.exe locally on port 8090

• Ensure you login with your Access Key and NOT your Portal password.  You can find your Access Key under the Profile page of the Portal (https://portal.gridmarkets.com/init/member_plugin/profile).

• If you cannnot login, then open a shell or command prompt and run telnet api.gridmarkets.com 8003 (or 5000 or 5001) to make sure you can connect.

• If you are still having issues then please send your Envoy log (under the Portal View menu) to 

• Envoy is not needed for our Maya and 3DSMax services.

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​Featured Artist:  Alvaro Segura, Los Angeles

​Featured Artist:  Alvaro Segura, Los Angeles